Special Fitting Requirements

With over 20 years experience making Orthopaedic and Medical grade footwear we are sure to be able to assist you with your difficult to fit feet.

I have a large or very wide foot, will your shoes work for me?

Because we offer both standard sizes and custom made shoes, both made here in our Ballarat and Melbourne workshop, we can cater for any variation in foot size. Have a look at the standard sizes in our online shop and take note of the sizing chart to see if they will fit your feet. If not we offer a total custom made option where we can tailor make a pair of amazing shoes to suit your exact specifications – but you’ll have to call or email first to book an appointment to organise that. Please note there is a variation in pricing and timeframes for custom fit footwear. Please see our FAQ’s for more detail.

Unlike some other shoe retailers we really offer a service that has never met a foot we couldn’t fit.

Customised fit footwear using our styles from our website usually fall between $900-$1400 on average, but this will vary depending on the complexity of the fit from our standard, as well as leather chosen and soling details. Slightly more complex fits can fall into the $1400-$1800 category. Timeframes are currently at 6-12 months for completion.

I have a bunion

We can make custom shoes to accommodate this. It is important that the style of shoe that is worn doesn’t have seams or stitching across the bunion. We would be happy to discuss design options with you.

I have one leg shorter than the other

We make many alterations to our own shoes to accommodate this. It is more common than you might think to have a leg length discrepancy. We can custom make shoes with internal or external build-ups and as we have had many years of experience in the orthopaedic and medical footwear fields we are sure to be able to come up with a solution that is both functional and discreet.

Please note that we do not alter other footwear but make ours from scratch.

I have one foot larger than the other

Not a problem at all! Even our standard sized shoes are able to be ordered in split sizes.

I wear orthotics

Some of our standard shoes may accommodate orthotics depending on the way the orthotic is made. Otherwise we are sure to be able to help you with this through our custom made service. We have over 20 years’ experience in the orthopaedic and medical grade footwear field so have dealt with orthotics of all shapes and sizes.

Basing the style of shoe around our standards on the website can help keep the price down to somewhere between $900-$1400 on average, but this will vary depending on the complexity of the fit from our standard, as well as leather chosen and soling details. Otherwise our bespoke footwear typically falls between $1000-$1600 for shoes based on your design and made to fit your foot (and orthotics).

My podiatrist told me I need a rocker sole, what does that mean?

A rocker sole is a sole shaped a little like a cam. It is designed to take pressure off your joints in the foot and aid gait. We typically use a rocker sole if someone has a rigid or fused joint (ankle, mid-foot or toe) or if an orthotic device such as an AFO is to be worn which doesn’t allow ankle or joint mobility. Basically it is designed to help you walk smoothly without having to bend your foot or ankle significantly.

Note that we only do this sort of adjustment on shoes/boots that we are making from scratch.

I wear a calliper or AFO, can you work with this?

We have been making medical and orthopaedic footwear for over 20 years and can accommodate all types of orthotic devices in our custom footwear.

Can private health insurance cover my custom shoes?

Some health funds offer rebates for podiatry and orthopaedic appliances. Footwear can fall into this category, however it is a case by case basis and we recommend contacting your health fund to discuss what you are looking at doing and they will be able to inform you of what you are covered for. You may need a referral from your podiatrist or orthotist to satisfy the insurance company of your need for custom fit/orthopaedic footwear.

Are there any government funding options?

There are a number of government funding bodies available to people who have either a permanent disability or have experienced a motor vehicle accident or workplace accident. If you have been involved in a work accident your employer will be able to inform you of your options. If you have been involved in a car accident then the TAC does offer assistance for accident-related expenses. Finally your podiatrist or orthotists will be able to let you know what other government funding may be available to you to subsidise the cost of your medical footwear. They may be registered for funding as a medical practitioner, whereas we are only considered the manufacturer.

Do I need a referral?

If you are a DVA (Note we are only working with our existing customers only) or SWEP customer, then you need a referral as your paperwork will be going through your podiatrist/orthotist as your medical provider. We are only considered the manufacturer. Otherwise we don’t need a referral to see you. However your health fund may require a referral if you intend to make a claim.

Am I able to get footwear made through you using the NDIS?

We are not registered with NDIS and as such are not taking NDIS orders. Customers interested in our footwear service will have to come to us privately.
Timeframes for custom fit/bespoke footwear is currently at 6-12 months.
Pricing for more orthopaedic fits will normally fall between $1400-$2000 on average, but can be more for more complex fits.