At our Ballarat flagship store, we offer standard sized footwear in a few different toe shapes and widths. If you normally don't have many issues fitting into shoes off the shelf, coming in and trying things on is the best place to start.

If you're a little further afield, have a look at the standard sizes in our online shop and take note of the sizing chart to see if they will fit your feet and measurements. Get in touch if you're not sure.

If your measurements seem to not quite fit the chart, there is also the custom fit route, however please note we currently have a hold on this service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. There is also a variation in pricing and timeframes for custom fit footwear. Please see our FAQ’s for more details. As a quick breakdown, custom fit footwear using our models and styles from the website usually fall between $1300-$1800+, but this will vary depending on the complexity of the fit from our standard, as well as leather chosen and soling details. Timeframes are currently at 6-12 months for completion once the order is confirmed.

We can make small adjustments to fit (the degree to which is determined by us). It is important that the style of shoe that is worn doesn’t have seams or stitching across the bunion. We would be happy to discuss design options with you.

Please note we currently have a hold on a more custom fit service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. There is also a variation in pricing and timeframes for custom fit footwear. Please see our FAQ’s for more details.

We can make small alterations to our own shoes to accommodate this. It is more common than you might think to have a leg length discrepancy. The simplest method is to remove or add height to the heel portion of the shoe, where a leather heel block is involved. You would need to know the difference you are trying to achieve so that we can accommodate your needs properly.

For more complex lifts and raises, we can custom make shoes with internal or external build-ups as we have had many years of experience in this area, however this falls under our custom fit/bespoke route. Please note we currently have a hold on this service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. There is also a variation in pricing and timeframes for custom fit footwear. Please see our FAQ’s for more details.

Please note that we do not alter other footwear but make ours from scratch.

Not a problem at all! Even our standard sized shoes are able to be ordered in split sizes and widths.

Some of our standard shoes may accommodate orthotics depending on the way the orthotic is made and the nature of your foot, most importantly. The best way to test your fit is to try on our footwear at our Ballarat store with your orthotic with you. Styles such as our Derby boots and shoes would most likely fit an orthotic best.

Alternatively there is the custom fit route, however please note we currently have a hold on this service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. There is also a variation in pricing and timeframes for custom fit footwear. Please see our FAQ’s for more details. As a quick breakdown, custom fit footwear using our models and styles from the website usually fall between $1300-$1800, but this will vary depending on the complexity of the fit from our standard, as well as leather chosen and soling details. Timeframes are currently at 6-12 months for completion once the order is confirmed.

This would fall under our bespoke service. Please note we currently have a hold on this service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. For tricky more orthopaedic fits, pricing can start from $1600-$2200+ on average, but this will vary greatly depending on the complexity of the fit, style chosen, as well as leather and soling details. Timeframes are currently at 6-12 months for completion once the order is confirmed and deposit paid.

Some health funds offer rebates for podiatry and orthopaedic appliances. Footwear can fall into this category, however it is a case by case basis and we recommend contacting your health fund to discuss what you are looking at doing and they will be able to inform you of what you are covered for. You may need a referral from your podiatrist or orthotist to satisfy the insurance company of your need for custom fit/orthopaedic footwear.

If you are a DVA (Note we are only working with our existing DVA customers only) or SWEP customer, then you need a referral as your paperwork will be going through your podiatrist/orthotist as your medical provider. We are only considered the manufacturer. Otherwise we don’t need a referral to see you. However your health fund may require a referral if you intend to make a claim.

We are not registered with NDIS and as such are not taking NDIS orders. Customers interested in our footwear service will have to come to us privately.
Please note we currently have a hold on the full bespoke service whilst we catch up with our own work. The custom fit path takes place at our Ballarat workshop and involves an initial consultation and subsequent fittings. There is also a variation in pricing and timeframes for custom fit footwear. Timeframes for custom fit/bespoke footwear is currently at 6-12 months.
Pricing for more orthopaedic fits will normally fall between $1600-$2200 on average, but can be more for more complex fits.