Our shipping policy is this: keep it simple.
Domestic (Australia) shipping costs
The best way to work out postage is to select the item you’re after in the appropriate quantity and ‘add it to the cart’. Then enter your shipping details (country and postcode) and it will automatically calculate the postage amount for you.
Do you ship products internationally?
We certainly do. Depending on the size and quantity of the items in your cart international shipping will be calculated on checkout.
We take no responsibility for import taxes that may apply on entry into your country. If you are unsure about this please check with your local customs office before placing your order. Generally speaking though all our items are very easy to ship but their value may incur import taxes, depending on your country.
How long does it take to ship?
We first have to make your product (in the instance where we don’t have stock already available). If we need to make your order from scratch the following timeframes apply:
Production of footwear 6-12 weeks Production of accessories 1-6 weeks
Once it is made and on its way and we’ve emailed you your shipping confirmation, within Australia shipping time is usually 3–5 business days.
International shipping times vary but anywhere between 10 and 30 business days is normal.
Can I order express or faster shipping?
Sure! Leave a note when you place an order and we’ll get in touch. Or better yet, email/phone us first and we’ll chat about the different shipping options and their costs.
Generally speaking it takes longer for us to make the item to your specifications than it does to ship anywhere in the world. If you need your purchase by a certain date then check with us first to make sure we can do that.
What service do you use to ship your products?
Within Australia, we will use either Couriers Please via Transdirect, or use Australia Post services. When we have shipped your order we will email you your tracking number and inform you of which carrier we have used.
Can I track my order once it has shipped?
We will supply you with a tracking number via the email address you provide for you to track the delivery.
What if something happens to my order in transit?
All of our parcels are registered and insured with Couriers Please or Australia Post. If an item is taking longer than usual to be delivered, we can raise an investigation with the carrier to determine its whereabouts. Each carrier and destination will have a unique timeframe and process for this.
For repairs being sent back to you, we will ask whether you want your parcel to be insured for an extra cost.
Can my order be delivered 365 days a year?
We are at the mercy of the postal service and are closed each year between Christmas and for a period into January. If you have a query about delivery/dispatch times of a specific order contact us to check on its status and likely delivery time.